Support
A person answers. Usually within one working day.
Inside the app, open Help and write your question. You get an answer at once, and a person reads everything. You can also write to support@profitnod.com. Tell us your store's address and what you expected to see.
Quick answers
My profit shows as a range
Some products have no cost. Open Costs, fill them in (biggest sellers are listed first), and the range closes to one number.
My numbers say “before shipping”
Open Costs and enter what an order costs you to ship. Enter 0 if shipping is already inside your product cost.
My AI says the connection is not valid
The connection was removed, or the link was copied incompletely. Create a new one under Connect AI.
An approved change failed
The store did not accept it (for example the product was deleted). Nothing was changed. The reason is shown next to it under Approvals.
How do I delete my data?
Uninstall the app. Access ends at once, and your store's numbers are deleted when the store platform sends its deletion notice, 48 hours later. To delete them sooner, write to us.